Delivery and Returns

Shipping

On our website, you can only ship to addresses in Australia. However, we can ship overseas so feel free to contact us so we can cater to your request.

Domestic shipping to Australian customers is at a flat-rate of $9.95 or free for orders $100 or more.

We offer express shipping for $15 per order.

Our shipping is completed via Australia Post or other small couriers. Orders over $150 will require you to sign upon delivery. If you prefer for your package to be left in a safe place, please leave a note during checkout. By waiving the signature upon delivery option, Rangi Saba Designs will not be liable for lost or stolen goods.

We take the utmost care to ensure your goods are well-protected during delivery. However, we cannot be liable for packages that are damaged during transit.

Returns and Exchanges

Please contact us within 7 days of delivery for any issues regarding your order.

Conditions of Return

Proof of purchase is required for all refunds/exchanges. All refunds will be processed only to the original payment method. Buyers are responsible for return postage costs, except when the item is faulty. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Faulty Items

At Rangi Saba Designs, we pride ourselves on the quality of our products. But everything in our store is handmade and mistakes may happen. In which case, we allow return or exchange, including the postage costs.

Change of Mind

We want you to be 100% happy with your purchase. If you change your mind on an item, you will be given store credit for the same value once we have received the item, and any shipping costs incurred will not be refunded. 

The following items cannot be exchanged or refunded:
  • Earrings (for health/hygiene reasons)
  • Personalised/custom orders
  • Gift cards
  • Digital downloads

If you have any questions, please reach out to us via our Contact page.